Our commitment to you

Flexibility at low costs

As well as our competitive pricing policy, we are also committed to delivering flexible products in a way that suits your lifestyle. For example, you can choose a loan that gives you debit and credit card facilities through the Automatic Teller and EFTPOS networks or selects a loan with a simple redraw facility to access additional funds paid to your loan from time to time at a lower rate. Compare our rates to the competition’s, and discover that a competitive interest rate isn’t the only thing you will benefit from when you choose Collins.

Open and transparent fees and charges

As a Mortgage Broker, we are paid directly by the lender for introducing the loan.  They charge a fee for our service, which is a small percentage of the loan amount, generally between 1% and 2%.  We will usually ask for a portion of this amount to be paid upfront and then the balance at the time of unconditional approval. We may also be required to charge a Clawback fee, if the loan is discharged/paid out within the first two years from the settlement date. Full disclosure of all fees and charges will be made when the loan is quoted for by the Mortgage Broker.

A strong service culture

• Service culture, sound ethics, and teamwork
• Exceeding client expectations
• Establishing and maintaining the highest of professional standards
• Being dependable, honest, reliable and responsive
• Open communication.